Patient Advice and Liaison Service (PALS)

How can PALS help?

The PALS Team is here to help with any worries you have about the care we provide. We work closely with our colleagues to make sure your comments reach the right people and that you get answers to your questions. Our service is here to help patients, their families, and carers.

What we can do:

• Advise and support patients, their families, and carers through the different services available
• Provide information on NHS services
• Listen to your concerns, suggestions, and questions
• Help resolve problems quickly on your behalf
• Support with accessibility and communication issues
• Help the organisation learn from patients’ experiences and comments

If you are contacting us on behalf of a patient, we may need their consent before we can take any further action. We might also need to access the patient’s records and relevant information to ensure we can address your concern or feedback.

What happens to my query when I have finished speaking with the PALS?

If we are dealing with an enquiry or concern on your behalf, we will ask the service concerned to contact you to discuss the matter and find a resolution. Once a plan of action is agreed, your contact will be closed with PALS.

How to contact the Patient Advice and Liaison Service (PALS)

Phone connection issues: We are currently experiencing a connection issues with our phones. We are working to resolve the issue, but that it may take longer than usual for us to return calls.

Please contact us using the email provided below or the online form to submit new concerns/complaints while we resolve this issue.

You can contact the PALS team using this online form.

Alternatively, you can call on 0300 123 1732 or email: [email protected]

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