AI in Service Management

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FOI REFERENCE: 24061 FOI TITLE: AI in Service Management FOI DATE 23^rd April 2024

	Are you currently using AI within your ITSM?	NO
If yes	What functionality?		Not Applicable
	What benefits have you realised?		Not Applicable
	What statistics can you share?		Not Applicable

If no	Do you have plans to introduce AI within your ITSM in the next 12 months ?	NO
If no	Why not?
If yes	What are the key reasons / benefits		Not Applicable