Interpreters   

FOI REFERENCE: 24175  FOI DATE: 14^th June 2024

1. BSL/SSE
   1. How many requests have been made to the Trust for BSL/SSE to English interpreters?

2023 –  151

2024 –  21

• How many of these requests were confirmed/fulfilled?

99.9%

• How many were fulfilled by staff and how many by agency staff? Contracted company

• What were the main reasons for an interpreter being unavailable to attend any unfulfilled requests? Not applicable

• Deaf Blind
  • How many requests have been made to the Trust for deaf blind interpreters?

2023 – 0

2024 – 0

• How many of these requests were confirmed/fulfilled? Not Applicable
  • How many were fulfilled by staff and how many by agency staff? Not Applicable
  • What were the main reasons for an interpreter being unavailable to attend any unfulfilled requests? Not Applicable

• Does the Trust employ any BSL/SSE/deaf blind interpreters within the Trust, on a full time staff basis? No

• Does the Trust have a contract with a video relay service? Yes

Please provide a breakdown of the above for the years 2020, 2021, 2022, 2023 and Jan – May 2024.

We only hold data from 2023/24 as we changed our provider in 2022