PALS & Complaints       

FOI REFERENCE: 24393   FOI DATE: 27^th September 2024     

1. What budget (in £) did the trust allocate to Patient Advice and Liaison Services (PALS) in the following financial years (If no separate PALS budget exists, please provide an estimate based on approximate funds spent on PALS related activity)?: (Finance)
   1. 2019/20 (1 April 2019 to 31 March 2020) £74,832
   2. 2020/21 (1 April 2020 to 31 March 2021) £78,408
   3. 2021/22 (1 April 2021 to 31 March 2022) £81,411
   4. 2022/23 (1 April 2022 to 31 March 2023) £131,595
   5. 2023/24 (1 April 2023 to 31 March 2024) £111,268

2. How many FTE staff were employed as part of your PALS service in the following months (If staff members work across PALS and other duties, please provide an estimate based on approximate staff time spent on PALS-related activity)?: (Tracey)
   1. 1 March 2019 2 WTE
   2. 1 March 2020 2 WTE + 1 WTE on NHSP
   3. 1 March 2021 2 WTE plus 2 additional WTE (started 5/21) & started in 12/2021)
   4. 1 March 2022 3 WTE – 1 WTE left 9/2022)
   5. 1 March 2023 3 WTE – replaced the 2022 vacancy on 1/2023), 1 left on 3/2023) replaced vacancy on 9/2023),
   6. 1 March 2024 3 WTE

3. How many FTE staff were employed to work on complaints handling in the following months (If staff members work across complaints handling and other duties, please provide an estimate based on approximate staff time spent on complaints related activity)?

Staff allocated purely to deal with Complaints (who are not part of the PALS Team) is 4 WTE’s every year since 2019