C2 Hear Online – Website Links for Patients

C2 Hear Online – Website Links for Patients

Website links for Open Fit Hearing Aids

For more help with using your new hearing aids we recommend the following website for lots of useful videos. These videos include how to use your new hearing aids, how to get used to them and what you should expect from your new devices. It also offers communication advice for you and your family.  We hope that the videos are helpful and informative but if you have any problems or enquiries please do not hesitate to contact the Audiology Department.

• Website Homepage – here you will find all of the links needed to access the videos

https://c2hearonline.com

Direct Links to specific topics: 

• Communication Tactics for you and your family

https://c2hearonline.com/openfit/comm_tactics.html

• Getting to know your hearing aids

https://c2hearonline.com/openfit/getting_to_know.html

• How to fit your hearing aids

https://c2hearonline.com/openfit/insertion.html

• What to expect when you first have your aids fitted

https://c2hearonline.com/openfit/expectations.html

• How to get used to your hearing aids

https://c2hearonline.com/openfit/acclimatisation.html

• How to look after your aids

https://c2hearonline.com/openfit/ha_care.html

Website links for Hearing Aids and Custom Earmoulds

For more help with using your new hearing aids we recommend the following website for lots of useful videos. These videos include how to use your new hearing aids, how to get used to them and what you should expect from your new devices. It also offers communication advice for you and your family.  We hope that the videos are helpful and informative but if you have any problems or enquiries please do not hesitate to contact the Audiology Department.

• Website Homepage – here you will find all of the links needed to access the videos

https://c2hearonline.com

Direct Links to specific topics:

• Communication Tactics for you and your family

https://c2hearonline.com/custom_mould/comm_tactics.html

• Getting to know your hearing aids

https://c2hearonline.com/custom_mould/getting_to_know.html

• How to fit your hearing aids

https://c2hearonline.com/custom_mould/insertion.html

• What to expect when you first have your aids fitted

https://c2hearonline.com/custom_mould/expectations.html

• How to get used to your hearing aids

https://c2hearonline.com/custom_mould/acclimatisation.html

• How to look after your aids

https://c2hearonline.com/custom_mould/hearing_aid_care.html

If your symptoms or condition worsens, or if you are concerned about anything, please call your GP, 111, or 999.

Patient Experience

We know that being admitted to hospital can be a difficult and unsettling time for you and your loved ones. If you have any questions or concerns, please do speak with a member of staff on the ward or in the relevant department who will do their best to answer your questions and reassure you. 

Feedback

Feedback is really important and useful to us – it can tell us where we are working well and where improvements can be made. There are lots of ways you can share your experience with us including completing our Friends and Family Test – cards are available and can be posted on all wards, departments and clinics at our hospitals. We value your comments and feedback and thank you for taking the time to share this with us.

Patient Advice and Liaison Service (PALS)

If you have any concerns or questions about your care, we advise you to talk with the nurse in charge or the department manager in the first instance as they are best placed to answer any questions or resolve concerns quickly. If the relevant member of staff is unable to help resolve your concern, you can contact the PALS Team. We offer informal help, advice or support about any aspect of hospital services & experiences.

Our PALS team will liaise with the various departments in our hospitals on your behalf, if you feel unable to do so, to resolve your problems and where appropriate refer to outside help.

If you are still unhappy you can contact the Complaints Department, who can investigate your concerns. You can make a complaint orally, electronically or in writing and we can advise and guide you through the complaints procedure.

How to contact PALS:

Telephone Patient Services: 0300 123 1732 or via email at: [email protected]

Opening times:

The PALS telephone lines are open Monday to Friday from 8.30am to 4.00pm. Please be aware that you may need to leave a voicemail message, but we aim to return your call within one working day.

If you are unable to understand this leaflet, please communicate with a member of staff.  

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