Comments, Concerns & Complaints -Easy Read

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Comments, Concerns & Complaints – Easy Read

Diverse range of cartoon faces asking questions around a central image of characters sat at a table one is in a wheelchair

How to tell us what you think about your care

We want to give you good care.
You can tell us what you think.
This helps us know what is good.
It also helps us make things better.

Tell Us How We Are Doing

If you are happy with your care, let us know.

White tick in a green circle

If you have ideas to make things better, tell us.

White lightbulb in an amber circle

If you are not happy or worried, please tell us.

White cross (X) in a red circle

This easy read guide is about how to contact PALS or make a complaint about our services.

PALS – Patient Advice and Liaison Service

Cartoon of doctor behind desk whilst a person is sat on chair with question mark in a speech bubble

Coming to the hospital can be tough. We want to help you feel good about your care.

Our staff are here to help you. If you have questions or worries about your care, it can help talk to a member of staff on the ward. 

If you are still worried about your care, PALS can help with problems or answer your questions

You can contact PALS or ask someone to help you

  • Family
  • Friends
  • Carers
  • Support Workers

How To Contact PALS

Mobile phones
QR code

Online: You can go to our website or use this QR code on your Smart Phone

Laptop or computer

By Email: [email protected]

White telephone receiver in green circle

By Telephone: 0300 123 1732

Opening Hours: Monday – Friday 8:30am – 4:00pm

You can leave a voicemail message and we will call you back

Formal Complaints

Cartoon where someone is communicating unhappiness to a Trust representative

A complaint is when you are not happy about something.
You want us to listen and reply.

An unhappy cartoon person imagining in thought bubbles different ways they might have been made unhappy

You might be unhappy because:

  • You think we did something wrong
  • You think we missed something
  • You think we should have done something differently

You can make a complaint yourself, or ask someone to help you:

  • Family
  • Friends
  • Carers
  • Support Workers

Contact the Complaints Team

QR code

Online: You can go to our website or use this QR code on your Smart Phone

Laptop or computer

By Email: [email protected]

White telephone receiver in green circle

By Telephone: 0300 123 1733

Opening Hours: Monday – Friday 8:30am – 4:00pm

You can leave a voicemail message and we will call you back

Cartoon letters

By Letter:    

The Complaints Team

Kings Court 3

Charles Hastings Way

Worcester

Advocate

Cartoon of someone comforting an upset person with an arm around their shoulders

An advocate can help you to make a complaint.

Swan South West Advocacy Network can help you with your complaint.
Their help is free and independent. You can contact them directly:

Laptop or computer

By Email: [email protected]

Old fashioned telephone with dial

By Telephone: 03333 447928

Cartoon letters

By Letter:

Swan Head Office

Hi Point

Thomas Street

Taunton, TA2 6HB

Thank You

Thank you for telling us what you think.
Your feedback helps us care better for everyone.

Circular group of diverse cartoon people with green arrows showing interactions

If you are worried about your health right now:

Two cartoon people talking on telephones
  • Call your GP
  • Call 111
  • Call 999 in an emergency

If you are worried about someone in hospital, talk to the Ward Manager or Matron

Need help understanding this leaflet?

Ask a member of staff – we’re here to help.

Version 2.1

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