Pathology feedback

We are always keen to improve our services and the website. Please send us your views on the site and any improvements you would like to see in our services (see our main page for contact details).

We have a quarterly pathology primary care user meeting on MS Teams. If you would like to join these meetings or be on the mailing list, please contact [email protected]

Laboratory Complaint Process

Find more information on how to make a complaint through our official channels.

All complaints are recorded and the appropriate laboratory managers are informed to determine if there is any immediate action that needs to be taken in order to mitigate any recurrence. If possible contact will be made to the complainant within 3 working days.

An investigation into the root cause and the appropriate corrective and preventative actions will be recorded and implemented. It would be expected that this process is completed within 25 working days but if not, then the complainant needs to be kept informed of the delay. Following the investigation by both the laboratory and the Trust complaints department, where appropriate. The outcome will be communicated to the appropriate personnel.

All complaints and user feedback is monitored as part of the management review process to identify themes and trends and discussed at PQAC and Quality leads meetings.